Available support contact details in a Crisis

If your mental and emotional health drops quickly this is a sign that you are in “Crisis” whilst BrainHub CPW will do our best to support you we are not a dedicated Crisis Team and are often unavailable due to working with scheduled clients and at night time.

If you feel that you are at risk to yourself or from or to others the contact details below are all available in an emergency:

cornwall counselling

Daytime mental health services

Integrated Cornwall Community Mental Health Teams (ICMHTs) are available Monday to Friday from 8.45am – 5.15pm for advice and signposting. A referral to these teams can be made by:
Tel: 0845 207 7711 (calls cost 2p plus your phone company’s access charge) or

East: cft.eastreferralteam@nhs.net

Mid:  cft.midreferralteam@nhs.net

West: cft.westreferralteam@nhs.net

The referral lines are open from 9am until 5pm every day.

Mental Health Matters – Out of Hours telephone support

Support Matters Cornwall is an out-of-hours helpline operating from 5pm to 9am on weekdays and 24 hours a day at weekends and bank holidays. The service is open to all patients (aged 16+) under the care of the Trust’s mental health services.

Support can be delivered over the telephone, via text, email or web chat. Call free on
0800 001 4330. You can download the leaflet at the bottom of this page.

Out-of-Hours Mental Health Act Assessments

Home Treatment Team
The Home Treatment Team are the team who will undertake out of hours mental health assessments.

Out-of-Hours GP Service
Use the normal telephone number for the person’s GP practice. This will either re-direct you automatically to the out-of-hours GP service or give you another number to call.

The out-of-hours GP service operates from 6.30pm to 8am, Monday to Friday and 24 hours a day at weekends and Bank Holidays. Alternatively you can call NHS 111 if you or someone you know requires urgent care, but it is not life-threatening. For example:

  • if you have an existing mental health problem and your symptoms get worse
  • if you experience a mental health problem for the first time
  • if someone has self-harmed but it does not appear to be life-threatening, or is talking about wanting to self-harm
  • if a person shows signs of onset dementia
  • if a person is experiencing domestic violence or physical, sexual or emotional abuse

Do you need someone to talk to?

Outside the working hours of the ICMHT there are a range of local and national organisations which can provide emotional support over the telephone or internet.

The Samaritans – 116 123

You can contact The Samaritans who are available 24 hours a day 365 days a year by phone as well as by email, text and post.

Telephone: Free of charge from landline or mobile: 116 123
Email: jo@samaritans.org

Nightlink – 0808 800 0306

Nightlink is an emotional support helpline and text service for anyone in Cornwall who is experiencing emotional distress. All calls are confidential. Nightlink is available 7 days a week from 5pm – midnight

Text service 07717 989 021

SANE – 0845 767 8000

SANE offers support to anyone coping with mental illness, including concerned relatives or friends.
The SANE helpline is available 7 days a week from 6pm – 11pm.


Papyrus are the national UK charity dedicated to the prevention of young suicide and they provide:

HOPElineUK – 0800 068 4141 

This is a specialist telephone helpline for children, teenagers and young people up to the age of 35. Call Hopeline if you have concerns about suicide either for yourself or for someone else. Alternatively visit their website at https://www.papyrus-uk.org

HOPELineUK is available:
Monday to Friday – 10am to 5pm
Evenings – 7pm – 10pm
Weekends – 2pm – 5pm
Email: pat@papyrus-uk.org
Text: 07786 209 697

CALM – 0800 58 58 58

(Campaign Against Living Miserabley)
Specifically for men, this service is open 7 days a week, from 5pm to midnight.


The Stay Alive app is a pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. The Stay alive app can be found on both Play Store on Android and the App Store on Apple.

Shout offer a 24/7 Crisis Text Line, text 85258 and is completely free to anyone in the UK.